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1. Q: How do I place an order with your company?
Answer: If you like a product, you can send an inquiry through the product page, or contact us by email or toll-free.
If you have more detailed requirements, please send us your drawings or order pictures, we will provide free quotation service, and we can also design for you for free! -
2. Q: What is your minimum order quantity?
Answer: There are no restrictions. We accept trial orders, test orders, sample orders, and mixed orders, depending on your company's actual needs.
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3. Q: How long does it take for the order to be produced?
A: It depends on the quantity of your order. Usually, it will be shipped 10-25 days after receiving the deposit. If you need it urgently, we can speed up the production, or you can choose the spot stone from our factory, which can save you time and money! Our factory keeps stone blocks.
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4. Q: Can you help me arrange the shipment?
A: Yes. We have a long-term partner in Xiamen Port Shipping Company, so we can offer you a favorable shipping price.
Shipping time for different destinations:
A. About 45-50 days in the United States and Canada
Main ports in Western Europe, approximately 40-45 days
C. South America, approximately 35-40 days -
5. Q: What services can you provide?
A: We place great emphasis on providing outstanding professional services to all our customers, including pre-sales and after-sales services. Our service advantages are as follows:
Quick response:
We require that we respond to all inquiries or emails within 24 hours, whether on weekdays or holidays.
Working hours: Monday to Friday 8:30 am to 6:00 pm (Beijing time), Saturday 9:00 am to 12:00 noon.
If you have the social media contact details of our sales staff, we are always at your service.
One-to-one service:
You can learn about your order or other information from the sales staff you contact, such as quotations, order status, new product inquiries, etc. All sales staff's mobile phones are open 24 hours a day to provide customer service at any time.
Customization:
All our tombstones, monuments, vases, plaques, angel statues, Jesus statues, tiles and slabs, columns, countertops, sinks can be customized to your requirements.
CAD drawings:
We provide professional CAD drawings for your confirmation to ensure that everything meets your requirements.